Order Information

  • All orders, artwork, copy, logo size, and bag layout are subject to PSI approval. All orders must be submitted in writing (via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or via fax 972-416-1483) to ensure accuracy.
  • Please include the following items on your purchase order:
    • Item #
    • Quantity
    • Imprint Name
    • Imprint Color (Foil #, Ink PMS# etc.)
    • Artwork File Imprint Size
    • Imprint Location
    • Ship to Address
    • Any required in hands dates
    • Shipping Method
  • Please reference previous PO# for any repeat orders.
  • PSI will acknowledge every purchase order received in writing via e-mail or fax. Please review your acknowledgement carefully and contact us immediately if you see any discrepancies.
  • All cancellations of orders must be in writing via e-mail or fax and are subject to all incurred cost including materials, artwork, set up and plate charges.
  • All changes to orders must be in writing via e-mail or fax. Changes to orders after acknowledgement are subject to all incurred costs including artwork, set up, and plate charges.
  • 10% over run/under run is acceptable in our industry. All overruns are subject to invoicing.
  • Orders totaling $75 (Distributor Cost) or less will be charged a minimum service charge of $15.

Payment Terms

  • Credit application is needed for all new accounts and may take up to 5 business days to process. Orders will not be processed prior to credit being established (Net 30 days) or unless pre-payment has been received. Visa, Master Card, or American Express is accepted for payment. Large custom orders may require up to a 50% deposit.

Late Payment Fee

  • A charge of 1½% per month will be added to any outstanding balances that have not been paid within the payment terms (Net 30 days).

Product Information

  • Bag dimensions may vary +/- ½” to 1”. Although we strive for consistency in color, some color variations may occur as a result of factory production lots.


  • All orders are subject to product availability. We cannot be liable for material shortage delays due to customs, shipping, or acts of God.

Custom Overseas Orders

  • Custom overseas orders are available. Minimums vary based on bag type and size. Please note, orders placed in January and February may run into the Chinese New Year Holiday and may have longer lead times. Please call your PSI sales representative for more details at (972) 418-8492. 


  • Due to measures beyond our control, pricing in the catalog is subject to change. Please check our website at www.onlinepsi.com for the most up to date pricing on products.
  • Products within each section combine for quantity pricing.
  • Reams and Packages may combine to meet case minimums.


  • No returns will be accepted without a return authorization from Packaging Solutions Inc. Only plain non-imprinted bags may be returned for credit. A 20% restocking fee will be applied plus any freight charges incurred. No returns will be accepted after 30 days of the shipment date. Any claims for damaged merchandise must be made within 10 business days of receipt of order. Please make sure that if products are damaged you must let your carrier know of the damages prior to accepting the shipment.

Shipping Information

  • FOB Carrollton, TX 75006
  • Packaging Solutions Inc. prefers to use UPS and FedEx as their preferred shipping carrier.
  • All shipments sent on customer shipping account numbers (3rd party or Collect) will incur a $5 handling charge.
  • Unless specified, Packaging Solutions Inc. reserves the right to determine shipping methods for your orders to meet your in hands date.
  • All items will be shipped using our standard bulk packaging.
  • Inside delivery, residential, Freight re-consignments, International, Alaska, Puerto Rico, Hawaii and Caribbean shipments will incur additional fees.

Split Shipment

  • Add $4.50 for each address location cost.
  • Weights listed in our catalog are approximate weights per case. Packaging Solutions Inc. cannot be responsible for variances in actual freight costs versus freight quotes.
  • Addresses must be classified as Residential or Commercial. Packaging Solutions Inc. will not be responsible for incorrect classifications.

Production Information

  • Normal lead time is 10 business days after proof approval date or after receipt of plate (for quantities of 5,000 or less).
  • Rush Service is available for Hot Stamped, Flexo Ink Printed and Silk Screened orders under 2,000 impressions. Artwork is required by 10 AM CST and must be print-ready, requiring no art services. Rush orders within:
    • 6-9 Working days = 10% of total order
    • 5 Working days = 20% of total order
    • 4 Working Days = 30% of total order
    • 3 Working Days = 50% of total order
  • Flip the Flap Fee is $25 per 1,000. (Applies to Paper, Poly & Euro Tote Shoppers with bottom and side gussets only).
  • Metallic ink charge is $25 per order for Flexo and screen printing orders.
  • Custom Ink charge for Flexo printing is $36/RUN. Custom Ink for Screen printing is $77. Custom ink printing orders may require a slightly longer lead time.
  • Non-PSI bags sent to print/hot stamp will be charged 1½ times the appropriate imprinting charge.
  • PSI will proof up to 2 proofs per order, for more than 2 proofs there will be a charge of $15 per proof.
  • Different sizes of bags using the same plate combine for print and hot stamp lot charges. 
  • Pre-Production Press proofs are available for $50 plus the cost of plates and art charges (if any).
  • Due to normal wear and tear of plates, plates older than 3 years may need to be repurchased by the customer.
  • All orders that have not been ink printed or hot stamped in 5 years will require a new proof and new plates.

Artwork Guidelines

  • We require Vector artwork for all orders. Acceptable file extensions: .ai, .eps, and .pdf.
  • We recommend that you send us a copy of your artwork prior to submitting an order so that we can determine if we can print them on the product that you would like.
  • Artwork sent via e-mail or compact disk must reference the purchase order number in the subject line. Please provide a hard copy with your order so that we may verify the integrity of your electronic submission. On orders with multiple colors, please indicate color breaks on your hard copy.
  • Acceptable Media files must be Macintosh Compatible CD or DVD labeled with your PO#, Company name, and Contact information.
  • Printed black and white Art may be acceptable. Please send us the original laser print, at 100% size, printed in black (one print per separation) at a minimum of 600 dpi. All halftones should be printed with a 32 line screen.
  • All artwork will be centered on the bag unless specified on the purchase order.
  • Packaging Solutions Inc. will not store artwork for longer than a 3 month period.
  • Artwork that takes longer than 15 minutes to clean up will incur art charges of $36 per quarter hour.
  • PDF version of proofs will be sent to you via e-mail for new purchase orders that require post printing.